CLOUD TRANSFORMATION
“ The cloud allows us to use resources more efficiently and in a more optimised manner ”
ANKUR RASTOGI GROUP HEAD – IT APPLICATION MANAGEMENT , TRANSITION & CLOUD MIGRATION ; SENIOR DIRECTOR , LUFTHANSA GROUP
portal and provision not just an infrastructure environment but their complete end-to-end solution ,” he says . “ So many processes that were set , many controls that were in place can get obsolete or need some sort of adaptation . And this is what I call change management . It requires a mindset change .”
The end goals of Lufthansa ’ s digital journey As Rastogi lays out , Lufthansa ' s core mission is to connect people , cultures , and economies in a sustainable way . The organisation has made substantial investments in digital transformation projects , with the end goal to offer the most seamless and the bestconnected travel experiences for customers .
“ We start by offering an enhanced user experience , which is personalised ,” he comments . “ It also means that we can offer a homogeneous experience to passengers , no matter which of our airlines they fly or which of our touchpoints they use to interact with us .”
“ We have introduced digital self-service solutions for bookings , rebooking refunds and claim management , handling irregular situations and so on ,” he adds . “ In the long run , we are trying to create an overall marketplace where personalised solutions can be offered to customers based on their individual needs .”