“ Technology is helping us move from vague goals to measurable assets,” Jennifer says.

That digitisation is already paying off. Henry Schein has cut assurance timelines roughly in half compared with manual spreadsheets. Centralised, traceable data has also enabled global enablement and real-time insights.“ Now we can see hotspots and trends during the year, not just in an annual snapshot,” Jennifer explains.

Investors, she notes, increasingly want metrics that show how environmental and social factors affect the balance sheet. That means evidence that sustainability efforts improve margins or revenue resilience, such as reducing waste and packaging, enhancing workforce productivity or building supply chain resilience.“ Supplier diversification is a good example. COVID highlighted how vital that is,” Jennifer says.

30 April 2026