“Smart cities need to anticipate and drive innovation forward ”

COLIN TETREAULT SENIOR MANAGER , CLIMATE CHANGE AND SUSTAINABILITY SERVICES , EY

Adopting a data-driven approach with empathy is also a key factor . Balancing compassionate leadership with informed decision-making and leveraging data , allows for the greatest impact . Prioritising key performance indicators ( KPIs ), such as health and wellness , which are universally applicable , helps gauge progress across all communities .

Open data portals and communitydriven dashboards also serve as valuable tools for tracking , highlighting and informing stakeholders about progress . This provides support for both present and future goals .

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