GREEN MOUNTAIN
“ When something new happens , or we start work on something , everyone gets a chance to speak about it and share their views ”
ABHISHEK JAGGA OPERATION TECHNICIAN , GREEN MOUNTAIN
“ And how to do so ? One vital element is that every client has a dedicated contact person in the Service Management team . A person they can contact about anything and who knows their business and needs . No matter the size of the client , we build trust through this one-to-one relationship with them .”
“ However , there ’ s this saying that ‘ in order to treat everyone the same , you have to treat everyone differently '. And that ' s what I ' ve been using as my go-to quote when managing clients . Because clients are different . They are different companies from different industries with different backgrounds and different needs . So , in order to keep them satisfied , we have to be flexible . We have to be able to adapt and to get to know them and really listen to what they have to say .”
How do the company values at large reflect the way you work with clients ? “ Our vision and our values are our DNA . As a company , it should run through our veins and should feel as natural as breathing . So as a client , you can expect to see that demonstrated in whoever you talk to at Green Mountain .”
“ Our mindset is customer-focused , and we always see things from a customer ' s
44 February 2023