From empty terminals in 2020 , to serving over 50 million passengers [ so far ] in 2022 , Heathrow Airport has weathered some mighty turbulence in recent years . Now the UK ’ s hub airport is building back , Heathrow ’ s procurement team stands ready to ensure the airport ’ s growth is efficient , responsible and meets the needs of every passenger
HEATHROW
From empty terminals in 2020 , to serving over 50 million passengers [ so far ] in 2022 , Heathrow Airport has weathered some mighty turbulence in recent years . Now the UK ’ s hub airport is building back , Heathrow ’ s procurement team stands ready to ensure the airport ’ s growth is efficient , responsible and meets the needs of every passenger
From the outside , running a procurement operation with the size and variety of London Heathrow airport is an incredibly complex challenge . For Paul Doherty – the Procurement Director at Heathrow Airport – and his team , their job becomes clearer when they focus on the most important person in the building .
“ The passenger is central to everything we do , every decision that we make and every project that we launch . Every operational change or operating procedure that we do has the passenger at the centre of those decisions ,” he says .
With passenger numbers steadily climbing back higher , a hundred thousand priorities are walking through the terminal doors every day , each of whom need to be given the best possible travelling experience .
‘ It is really important to us that , from the moment the passenger enters the airport , their holiday starts . So we want them to be comfortable , we want them to be enjoying the experience that they have ,” he says .
Paul speaks passionately about customer care , about how every member of staff at the airport should support a passenger if
26 January 2023