Sustainability Magazine January 2023 | Page 59

IBM and Oracle deliver AIG hospitality services on the cloud
Leaders from IBM and Oracle discuss their partnership and the combined strengths that enable cloud migration of AccorInvest Group ’ s global hotel network .
Hotels require great communication and accountability between departments , both in the office and in the foyer . In the digital era , hotels leverage technology to expand their offerings and encourage seamless operations across a network of branches . AccorInvest Group ( AIG ) is a key investor , owner and operator of a network of premises including those of Ibis , Novotel and Mercure . The company prides itself on creating more interactive guest experiences and leverages the Oracle-IBM partnership to facilitate its transition to integrated cloud services .
Oracle has a critical role in AIG ’ s digital transformation , providing its Oracle Cloud Human Capital Management ( HCM )— leveraging its benefits for human resources ( HR )— and Oracle Cloud Enterprise Resource Planning ( ERP ), which also provide advantages in financial planning .
“ We led similar , successful projects at Hilton and Marriott , so we have strong capacity to advise and support clients to carry out that transformation ,” says David Mihala , Vice President Applications for France at Oracle .
“ I am excited by the power of the Oracle and IBM partnership ,” says Robert Churchyard , who leads the Oracle practice inside IBM Consulting . “ Together we are delivering enterprise-wide business transformation through the deployment of Oracle ERP & HCM Cloud .”
Raising transformation capabilities
IBM is working with Oracle on the AIG transformation , delivering solutions to manage the maintenance and construction of its hotels , improving the employee and customer experience as well as the integration of Oracle cloud solutions to facilitate financial transformation .
Susana
Rodriguez Puerta , VP Alliances EMEA Applications at Oracle † , highlights the three key differentiators of the company : focus on customer needs , developing innovation that matters , and commitment to customer success .
“ IBM understands the customer needs very well , offering industry and business process tailored solutions from consulting to implementation ,” says Rodriguez Puerta .
Concluding , Olivier Reine , Partner — Global Business Services at IBM , says “ IBM has the experience — and the right skills and knowledge in new cloud solutions from Oracle — to deploy the right tools .”
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Susana Rodriguez Puerta has moved into a new role as COO Applications ECEMEA but was the former Alliances VP for Applications at the time of the interview .