HSBC
HSBC
’ s Operational Transformation to Digitalise the Customer Journey
At the 2021 AGM , a special resolution on climate change was passed , committing to phasing out financing of polluting industries such as coal mining and coal-fired power . It ’ s more than a solid start , fuelled by the desire to build a better world . In the global fight against climate change , HSBC is working with its customers to support their transition to lower carbon emissions .
Kelly W Fisher is Head of Corporate Sustainability , HSBC Bank USA , and celebrates six years with the banking giant this month , having previously worked at Toyota , Goldman Sachs and Ogilvy PR . So how have things changed during her time ?
“ I AM SO GRATEFUL THAT I HAVE A JOB THAT EVEN WHEN I ' M DOING THE SMALLEST THING , I FEEL LIKE I ' M DOING SOMETHING THAT MATTERS ”
KELLY FISHER HEAD OF CORPORATE SUSTAINABILITY , HSBC BANK USA
“ HSBC has been around for 157 years . And we connect the world through the power of finance . And I think that that is profoundly important as we see that the world is becoming incredibly interconnected in both good ways and bad ,” says Kelly , speaking from her home office in Queens , New York .
“ What HSBC does best is connect the world through trade , through finance and it is on the ground in both developing and developed nations . And while I think finance has been criticised – that industry has been criticised , and certainly deserves scrutiny – there is a profoundly positive impact that
46 July 2021