Auckland ’ s Watercare , New Zealand ’ s largest water utility company , provides the city ’ s 1.7 million people with clean water and reliable wastewater disposal . We spoke to Rebecca Chenery , Paul du Quaasteniet , and Peter Johnston about Watercare ’ s innovative digital transformation

I n 2010 , Watercare consolidated seven water utility companies in Auckland to create a more consistent , better managed system for the city ’ s residents . Watercare quickly built a solid track record in infrastructure and service delivery , but Raveen Jaduram , Watercare ’ s Chief Executive Officer , has over the last several years focused on putting customers at the heart of the business . According to Chief Digital Officer Rebecca Chenery , “ becoming customer-centric today means more than being reliable and efficient – it means being fast , flexible and responsive to the changing needs of Aucklanders ”. This sentiment is the driving force behind the digital transformation and application of technology underway at Watercare .