Centrica ’ s Head of Mobile User Computing , Joanne Rose , discusses the technological and cultural measures supporting digital transformation for users in the field

B ritish energy multinational Centrica operates brands such as British Gas in the UK , Bord Gáis in Ireland and Direct Energy in the US and Canada . Befitting its history , which stretches back over 200 years , the company still maintains all of London ’ s gas lamps . Its technological credentials , however , are proven by such facets as its smart home subsidiary Hive . Employing around 31,000 people , part of its work as an energy service and supplier involves sending engineers to perform duties such as boiler repair and servicing , and smart meter installation . Joanne Rose , Head of Mobile User Computing at Centrica , is responsible for fulfilling the technological needs of teams in the field . That work is continuous , necessarily moving with the pace of technological change , as Rose explains . “ We ’ ve transformed our field workforce digitally over the last 20 years . Currently , digital transformation for us is about continually making sure that our fieldworkers have got the most up-to-date technology and software .