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“Digital transformation for us is about continually making sure that our fieldworkers have got the most upto-date technology and software ”
— Joanne Rose Head of Mobile User Computing , Centrica
What we ’ re doing is setting the scene for our field workforce to be on the latest products and for them to be kept up-to-date .”
To carry out that work , Rose has found the introduction of new IT systems invaluable . “ We ’ ve rolled out Windows 10 right across the organisation . One of the reasons that Windows 10 has been so important is because we have the Evergreen solution behind it . We will never be too far behind the latest operating system version that Microsoft is providing .” That escape from incremental and periodic upgrades extends to Centrica ’ s embrace of cloud technologies such as Office 365 . “ We use OneDrive for file storage along with the Office 365 tools like Excel , Word , Teams and PowerPoint ,” says Rose . “ From a user experience point of view , that Office 365 rollout has really transformed Centrica . We have the full suite and we ’ re constantly adding new applications and features .”
Centrica ’ s field workers have benefited in numerous ways , starting from the implementation of Centrica ’ s Windows 10 systems . “ We have around 8,000 field users , and they were on
NOVEMBER 2019