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181 with Fujitsu to make sure that the Windows 10 build that we were deploying to our field workforce was the best that it could be and met the different needs of field users . That planning stage was vital , and what they delivered really worked for the field .”
With the change in technology there was a parallel need to ensure that it could be integrated culturally in different parts of Centrica . Rose found the appetite for digital transformation came from the highest levels . “ The approval came from the top and our CIO , Mike Young . Digital transformation has been
hugely important to him and his strategy , so in sponsorship terms there ’ s never been an issue .” Care was taken to ensure the field workforce was on board and engaged with the introduction of new technologies . “ We made sure there was a pilot group which was able to trial devices and get first looks at the software ,” says Rose . “ Where we ’ re implementing new technology , we make sure that users are happy with it and really understand it before it gets deployed .” For the wider company , programmes are in place to spread the message and ensure understanding of
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