209
efficiency , not by being pushed by policy . “ It ’ s about highlighting the gain value from SEWA to the customer , not only the other way around . Customer loyalty can be delivered through excellent service , and we intend to continue to deliver this .” She concludes : “ SEWA ’ s goal is to bring about a sustained change in consumer behaviour and energy efficiency practices , and achieving the consequent reduction in resources used .”
www
. csomagazine . com