Toby Kent
businesses ’ strategies . “ In Melbourne , the overall plan is to make our city more resilient through innovation around systems , and continuously questioning how we do things ,” he explains . “ I believe technology can be an enabler of that . However , the starting point has to be people ; they are at the heart of all cities , which is why it ’ s so critical that your solutions start at a human level .” With that in mind , Kent reflects on how he marries both his city work and his FBC lives together . “ Companies of all sizes talk about the need to understand their customers , and the necessity of being customer-centric . One of the things I love about my urban work is that as part of their communities , local governments profoundly understand their customers .”
EXECUTIVE PROFILE
Toby Kent
Toby Kent is the Chief Resilience Officer for Melbourne . Separately , he is Chair of the Future Business Council . Kent has created and implemented resilience and sustainability strategies across a range of sectors . Since the late 1990s he has worked with governments , communities , industry sectors , and many other stakeholders on five continents Various achievements include : supporting the growth of Corporate Citizenship , one of the UK ’ s preeminent specialist Sustainability consultancies ; leading PricewaterhouseCoopers ’ Sustainability work with retail and consumer goods companies in the UK ; and running PwC ’ s Sustainability & Climate Change team in Hong KongPrior to leading Resilient Melbourne , Kent worked with leading Melbourne businesses , including MMG mining corporation and ANZ bank , where he was Head of Sustainable Development .
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