DPHI
New South Wales Department of Planning , Housing and Infrastructure ’ s Bianca Jordaan explains how it has kept citizens at the heart of its technological transformation
Advances in technology have enabled enterprises around the globe to serve their customers in new and better ways . The invention of smartphones , for instance , gave consumers a new way to interact with the digital world , and companies have responded by developing a wave of apps to meet our every need .
Financial gain is often the incentive for new technology , however , governments are also leveraging it to connect with and better serve their citizens .
A great example of this can be seen in Sydney Australia , at the New South Wales Department of Planning , Housing and Infrastructure ( DPHI ).
Tasked with improving the liveability and prosperity of the state of New South Wales ( NSW ), the department is at the forefront of creating diverse spaces , precincts and economies .
“ In the NSW government , there has been a real focus on how we can utilise technology to connect public servants to our citizens ,” explains Bianca Jordaan , the Chief Digital and Information Officer of DPHI .
With a focus on technology , but a constant eye on humanity , Bianca is helping steer the department to upskill its offerings to ensure it can meet its ambitious goals to provide for one of the fastest growing areas in Australia .
150 September 2024