DPHI
Tech chief with a human touch Bianca has rich experience in both the private and public sector , which has given her perspective on how to interact with third-party companies in her current role .
She got her first taste of public service six years ago at eHealth NSW , where she led a team to drive change and adoption for the Electronic Medication Management Program . She subsequently moved back to the private sector , taking the role of CIO of Pathology at Healius Limited , which provided critical testing services during Covid-19 .
Her journey back to the NSW government was fuelled by a deep desire to influence policy and drive meaningful change .
“ Working in government is so complex and the depth of change that we drive affects so many people ,” she explains .
Bianca brings this interpersonal approach to her role , where she champions honesty and bravery as pivotal leadership qualities .
“ For me , it ’ s about making sure we create an environment where people can be honest , where people can be brave and where we can align everybody around the organisations ’ goals .”
Goals of the department The DPHI ’ s mission is multifaceted , focusing on creating vibrant communities , increasing housing supply and diversity and managing land assets sustainably .
In the last 10 years there has been a significant shift towards digital service delivery .
“ WE NEED TO TALK TO PEOPLE ABOUT WHAT WE ARE TRYING TO ACHIEVE AND NOT JUST ABOUT THE TECHNOLOGY ”
BIANCA JORDAAN CHIEF DIGITAL AND INFORMATION OFFICER , DPHI
“ Citizens now expect to interact with the government digitally , akin to ordering pizza or booking movie tickets ,” Bianca says . “ We are at a place now where more and more people receive their services online . This means as public servants , we need to uplift our skills and meet rising expectations .”
The DPHI has embraced technology across its wide portfolio to expand the way it serves its citizens .
One standout example is the Land iQ application , a tool that utilises spatial information to inform strategic land use decisions .
“ We recently leveraged the app to help shortlist plots of land that could be used to respond to the state ’ s housing crisis ,” Bianca explains . “ This meant that surveyors and planners didn ’ t have to travel all over the state to find appropriate places for housing , they could narrow down options thanks to AI technology .”
152 September 2024