DPHI
Other technological implementations include systems for managing fishing licences , digital planning services , as well as mapping and reporting tools to assist proposed developments . There is even a Beach Watch application , which provides information on water cleanliness and safety at beaches .
Challenges and solutions Implementing technology is not easy , however . After all , the NSW Government serves a population of over eight million .
While technology plays a crucial role in the DPHI ’ s digital transformation , Bianca emphasises the importance of the human element in this process .
“ We need to talk to people about what we are trying to achieve and not just about the technology ,” she explains . Deploying new technologies is challenging . People , with their diverse backgrounds , skills , and resistance to change , often present the greatest hurdles .
Through collaboration and consultation the department is committed to ensuring that technological advancements are not just implemented , but truly understood and embraced by staff , stakeholders and citizens alike .
What makes managing technology in the public sector particularly challenging , is the shift in services included in each department . “ During the three years I ’ ve
156 September 2024