Sustainability Magazine Septemeber 2024 | Page 161

CREDIT : NSW DEPARTMENT OF PLANNING AND ENVIRONMENT / SALTY DINGO
DPHI
emerging technologies like Generative AI . “ We are putting in place an assurance framework to help teams assess if they are implementing the technology in a safe manner and to ensure they understand where the data is . These safeguards , alongside decisions on what the technology is going to be doing , are crucial to keeping people involved in the decision-making process ,” she elaborates .
This is critically important given the types of personal data governments collect , including health details , addresses and financial information .
To address these challenges , DPHI has developed a digital strategy that covers not just technology , but also the people and processes required to deliver key outcomes .
“ A lot of work has gone into identifying the core , common and divergent capabilities required to deliver the department ’ s vision ,” says Bianca . “ We are laser focused on being an agile organisation through a number of key initiatives :
• Re-imagining NSW Communities , Visitor and Business centric services
• Investing in collective digital and data capabilities to save time and money
• Ensuring the ‘ basics ’ are done consistently to benefit all our customers
• Defining how the department delivers using digital tools to serve our citizens
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