CREDIT : NSW DEPARTMENT OF PLANNING HOUSING & INFRASTRUCTURE / EDWINA RICHARDS
DPHI
A department prepared for the future As new technologies are introduced , Bianca believes it is critical that citizens and businesses are kept informed . “ We need to understand our customers , address their concerns and partner with businesses to see how technology can enhance and not be an obstacle for their operations ,” she says .
DPHI is committed to drive sustainable development and improve the liveability of the state by leveraging the power of technology .
From implementing innovative solutions to address pressing challenges such as the housing crisis and environmental sustainability , the seeds the department has planted – although already yielding insights – stand to grow and offer unprecedented efficiency to its workflow .
“ A lot will happen in the housing space with the approvals of housing and land development , like how we can more seamlessly do approvals and how we can fast track approvals using technology ,” Bianca explains .
By focusing on citizen-centric services , improving internal workflows and managing its assets with Axonius as its partner , the DPHI is well-positioned to continue its mission of creating vibrant communities and ensuring the prosperity of NSW .
People ’ s needs have not changed . But how they receive services has . This synergy of citizen-centric services , augmented by technology , may not only bring about better value for the department , but a better society for all . sustainabilitymag . com 165