ACCORINVEST
“ I ALWAYS KNEW I WOULD BE AN IT GUY ”
WOJCIECH LACZ CHIEF INFORMATION OFFICER , ACCORINVEST
ESG + Business Digitalisation = positive hospitality The last one of the pillars is about delivering positive hospitality , which AccorInvest does together with the manager , Accor . “ This is about taking care of the guests , their comfort , their well being , the way in which they perceive innovation inside the hotel , and improving accessibility to hotel services .”
There are two main systems in the hotels right now – a property management system
( PMS ) and a point-of-sale system ( POS ), the latter of which manages everything ecommerce related . “ In order to give our staff the possibility to develop themselves , we want to be able to move them between the hotels , without having to learn from scratch . So , the systems need largely to be the same in each hotel . The most important thing then is this concept of homogeneous use , an ecosystem , which gives us the possibility to plan the different external services into it .”
Lacz uses the contactless journey of the guest as an example . “ I don ’ t need to go to the reception desk in order to register myself and obtain the room card . Instead I can do it myself and enroll a digital key on my mobile device . The system could recognise me from the past and thanks to that I can check myself in , I can check myself out , I can order some services , in or out of the hotel .
“ For us , what ’ s happening around the hotel is important . So , in terms of ESG , it ’ s how we can integrate with the social life of the city . By being homogeneous and open , we can start to integrate some additional services in the hotel , which could be delivered by our hotel staff , or by anybody else and fully embedded into the guest experience and journey . Our property , if needed , could an electric car charging point , standalone restaurant , meeting point etc . that is fitting in the concept of the location we are present .” sustainabilitymag . com 69