ACCORINVEST
I ask Lacz what the next 12 to 18 months look like from his perspective . He smiles and says , “ I ' m smiling because it ' s what I ' m repeating almost every month to my teams , that the next 12 , 24 months will be the year of delivery ". We know exactly what we ' d like to achieve , thanks to the executive committees of each of the companies we were able to achieve our specific plans . Now we just need to deliver . And I ' m saying that with a smile , because you can imagine how easy or not easy it is to deliver for almost 800 hotel properties within such a short period of time . So yes , we need to deliver the things that we scoped , both on site which right now , is 80 % of my attention through the different suppliers , through the different partnerships at our core or in order , really , to be perceived as the modern and competitive hotel owner and operator for guests , and the first choice of our employees .
“ Also offsite , looking at what we do with the data , how we track the customer experience being moved between the different properties and understand their likes and dislikes . And maybe we could be much more proactive than we are right now .”
Lacz is keen to point out that the success of this digital transformation is not down to just one or few people coming from IT , but the entire workforce , “ because only that way you can do something which is sustainable and that really brings value .”
So that ' s key , the entire workforce needs to be completely onboard with what AccorInvest is doing and why it is doing it in order for it to reach its ESG goals and what it wants to reach in terms of delivering an outstanding customer experience - it all feeds back into the team .
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