AH4R
experience , with people trying to locate a home or take a tour of one of our homes and then go through to leasing . All of this can be done from a mobile device in a simple way .”
Prospective buyers go through leasing and underwriting . They can interact with AMH property management and maintenance people as a resident .
“ The purpose-built communities have amenity centres with pools , gyms and community hubs . Now , we can grant them access to all of those facilities without requiring them to check in with a property manager or get a fob - they can just use their phone .”
AI and automation Close to 90 % of US households have some form of air conditioning . AMH uses AI to keep track of them .
“ As an example , if we are monitoring the usage of HVAC and also the behaviour of that HVAC , we can develop an algorithm that tells us when this HVAC unit is about to fail - imagine the difference this will make to the resident experience .”
For a family that lives in a hotter climate , if their HVAC fails it could be three days before it is fixed . But , if AMH knows that the unit is exhibiting a pattern of behaviour to suggest it ’ s failing , AMH can contact the residents ahead of time and arrange a servicing of the HVAC before it fails .
“ That ' s a proactive use of technology to improve the experience for residents , so that they don ' t experience three days of unbearable heat , wondering when someone is going to show up and fix it so they can get on with their lives . Instead , we ' re showing up ahead of time .”
116 March 2023