“ Digital transformation changes who we are and adapts who we ' re going to become ”
PHILIP IRBY CHIEF TECHNOLOGY OFFICER , AMERICAN HOMES 4 RENT
At AMH , automation and streamlining can both improve the customer and employee experience .
Whether it ' s through automation and dynamic scheduling , or the different components that streamline and make AMH employees ’ jobs easier , this comes through in their communication with residents .
“ We make the job easier for our employees and happy employees make happy customers ,” says Irby sincerely .
AMH goes through field services and dynamic scheduling , with their field technician going from one spot to the next . Even when new simple requests pop up , being able to service that resident dynamically changes the resident experience , and this also changes the employee ' s experience , because now it ' s a lot less about bureaucracy and ticking the box .
“ It ' s all about improving the lives and experience of our customers ,” says Irby .
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