We live in a world that demands flexibility and convenience and having a single work location is no longer the world we live in . A fantastic employee experience is key to the success of the modern business , and to achieve this , Centrica partnered with Fujitsu to transform and deliver their Digital Workplace .

The transformation embraced Windows 10 , Azure , Office 365 and Fujitsu ’ s digital hybrid offering – on-premise and Cloud – for end user IT services , allowing 31,000 global employees , including 8,000 field engineers , to collaborate and be productive on a global scale . The result is that every employee , from office , home or field has equal access to services . The new workplace is also future proofed against the fast-moving pace of technology by being evergreen , so employees can always benefit from the latest innovations and features .

Services are now available from any device , increasing employee engagement , as users are able to have the same , up-to-date experience , in the office and field , as they do at home on their personal devices . This

has provided Centrica ’ s employees with a new lease of flexible working , which in today ’ s ‘ the workplace is everywhere ’ is essential for employee satisfaction and wellbeing – supporting all types of people in Centrica ’ s diverse workforce ; with increased mobility and effectiveness , while increasing employees ’ ability to deliver great customer service . The replacement of the legacy devices was a crucial first step to enable employees to benefit from the new integrated , evergreen end-user service , and by working hand in hand with Centrica , and partnering with Panasonic , Fujitsu procured , built and led the deployment of 8,000 rugged and robust devices to Centrica ’ s team of field engineers so that they can now deliver an improved customer experience .

Alongside this , we have reduced the cost to serve , a key component of Centrica ’ s Digital Strategy . The outcome of the collaboration is a foundation for being able to add digital capabilities to improve engineers First Time Fix rates , resulting in great customer satisfaction and increased field productivity .