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whole of Centrica using Yammer ,” says Rose . “ Yammer is Microsoft ’ s enterprise social media tool , and we have , for instance , particular groups that relate to their laptops . My team monitor the relevant groups and contact the engineers to get more information about trending problems .”
A critical partner of Centrica ’ s ongoing digital transformation has been Microsoft which , aside from the aforementioned Windows 10 , Office 365 and Yammer , has also provided tools to ensure access to its services . “ An
amazing thing about the Microsoft tools that we ’ re using is accessibility . For engineers or employees with disabilities across Centrica , those Microsoft tools provide a lot of extra functionality . If you are dyslexic , for instance , you can change the setup to make it more friendly to you . Subtitles are available for live meetings if you ’ re hard of hearing , and if you ’ re visually impaired you can change the technology to work better for you .” On the hardware side , Panasonic has been vital to field work at Centrica , providing laptops and
NOVEMBER 2019