AI IN SUSTAINABILITY
of a cyberattack or outage, businesses can maintain continuity and recover quickly.
For Faith, resiliency is multidimensional. It not only means that data centres stay online during climate crises, but also that supply chains function despite resource constraints, and that employees are skilled in cybersecurity and AI.“ Resiliency is also about people,” Faith says, referring to Kyndryl’ s community training efforts.
Cybersecurity and resiliency in a connected world As more operations shift to digital systems and AI, so too do cybersecurity risks. Kyndryl adopts what Giovanni calls a“ holistic approach” to cybersecurity and resiliency, a necessity given the scale and criticality of customer systems in sectors ranging from banking to retail.
“ We partner with every major player in the security ecosystem so solutions are tailored to customer needs,” Giovanni says. The company’ s approach unifies cybersecurity with resiliency, ensuring that, in the event
Skills, people and culture at the core All these technological and operational shifts require an empowered workforce. Faith and Giovanni highlight the importance of skilling, from the technical staff overseeing AI systems to the employees who will use them in everyday roles.
It is, Faith suggests, a matter of both business need and social development. Kyndryl runs community training programmes in cybersecurity and AI for under-served populations, helping to bridge skills gaps and support wider social goals.
“ Offering these services is a response to customer demand, not just a nice thing to do,” Faith reveals. The future of sustainability will increasingly demand such partnerships and flexibility.
Kyndryl’ s“ restless, empathetic, devoted” culture is cited as a critical differentiator.“ Our culture is strong,” Faith says.“ There’ s a sense of urgency, empathy and devotion – a real willingness to get things done, together.“ Action speaks louder. What we’ re doing is the proof of the culture.”
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